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La Asena Customer Care

Frequently Asked Questions

Quick answers about orders, delivery and our jewelry.

La Asena jewelry and signature packaging

How can I check my order?

Use the tracking link in your dispatch email. If you need help, contact us and include your order number.

How should I care for my jewelry?

Keep each piece dry, avoid perfume and household chemicals, and store it separately in its La Asena packaging.

Which payment methods are accepted?

Secure card and eligible local payments are processed by Stripe. PayPal is also available when shown at checkout.